How to Refund
How To Launch a Refund
What is a Refund?
A Refund is an amount of money given back to the consumer after they have paid for a service.
Types of Refund
1. Partial Refund
This is when you refund a less amount back to the consumer.
2. Full Refund
This is when you refund the full amount paid by the consumer.
Steps in Launching a Refund on DPO System.
Step 1: Log in to your DPO account.
Step 2: Open the Transaction you wish to refund.
Step 3: Click on the Refund button.
A pop-up window will open and you will need to fill in the Mandatory Fields marked with an asterix (*).
a. Refund Amount- Include the amount to be refunded back to the consumer.
b. Details of the Refund- Include the reason why you are refunding back to the consumer.
Step 4: Click on the Submit button to complete the refund process.
Step 5: Once the refund is submitted successfully, the system will automatically process the same and the status will read as "Done".
Step 6: The customer will receive their refund within 24 to 72 working hours.
Note:
1. For Card Payments you are able to do a Full or Partial Refund back to the Consumer.
2. For Mobile Payments you are only able to do Full Refund